Support & Help

Yes. Punchly is free for teams of up to 5 staff. Larger teams use paid plans starting at ₹49 per staff per month, billed monthly. No credit card needed for the free tier.

When a staff member opens the check-in screen, the app verifies their GPS coordinates are inside the workplace geofence you configured, then asks for a selfie. The selfie + location + timestamp are stored together so you have audit-grade proof of attendance — no more proxy punching.

Yes. Create unlimited branches. Each branch has its own staff list, shifts, geofence, and payroll. Branch managers see only their branch; head-office admins see everything across branches.

As admin, go to Staff → click the person → Edit → Reset PIN. The staff member can then log in on the new phone with their phone number + new PIN.

Yes. On a staff member's profile, toggle "Field staff" on. They can then check in from anywhere — their location is still recorded for the live map, but the geofence check is bypassed.

Yes. From the Payroll page → Export Attendance CSV, you can download any month's full attendance with check-in/out times, locations, and selfie URLs. Payslips download as PDF individually.

All data is encrypted at rest in Supabase (Mumbai region) and encrypted in transit via HTTPS. Each company's data is isolated by tenant_id with row-level security. Bank-account changes by staff require admin approval before they take effect — preventing salary-redirect fraud. We comply with India's DPDP Act 2023.

Email support@punchly.online with the subject "Delete my account" from the email registered on your Punchly account. We will delete all your personal data within 7 working days (subject to your employer's legal obligation to retain attendance records for tax/labour audits, in which case attendance rows are retained but personal identifiers are removed).

Open Settings → Plan → Cancel subscription. Your plan stays active until the end of the current billing period, then auto-downgrades to the free tier. You don't lose any data.